Procurement
In the field of distribution and supply we have risen to recognize procurement as the utmost important factor and more sensitive area of work, the reason being that it is the one formula leading to all factors influencing the pleasure of quality service to our clients. We would like to boast of delivering the following good factors of our services:
i) Quality product ie. ISO 9002
ii) Cost effectiveness
iii) Import facilitation
v) Technical advice
Quality Assurance
Our products as mentioned before are ISO 9002 standard but that’s not all. Our sales department has a follow up program which has proven the efficiency and the reliability of our products. Our success rate against this factor ranges 0.5% as goods returned versus all supplies. This is a pleasing figure by comparison to our counterparts. Lastly all products that are service parts do carry a warranty of 6monthsas specified according to use. This has been received well by our clients and we are pleased to maintain this offer as is now.
Technical Advice
The sales force of our company is trained on recruitment in target with product range. Most of them are mechanical and electrical based skilled workers with upgraded sales qualifications and therefore they pose good qualities in ideal situations e.g troubleshooting and recommendations of superior products. This has been welcomed with compliments, especially by our hands on clients. It should be known that a solution is a step further in development hence our technical assistance has been very developmental to the industry and the economy at large.
Cost Effectiveness
We cannot boast of cheap prices nor do we sell cheap quality products because we understand that it is detrimental to our valued customers. However we should say for the quality we provide there is justified pricing which have won for us business all round. More so, we have always been listening to our customer concerns for particular situations, hence bringing out comfortable transactions to all parties.
Stocking / Orders
We hold good stocks in the following products:
Mechanical seals, pump spares e.g impellers, bearings and volutes, Hydraulic valves & seals, Pneumatic valves & piping, steam traps & valves.
For ex-stock items we have a pleasing delivery period of 14 working days from the date of order for consumable spares and 26 days for larger equipment. NB: We also appreciate orders of unlimited levels in figures and tenders inclusively. Ted Baker Outlet
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